Administrative Assistant II (Medical) - JS Sonshine Centre

Responsibilities

• Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, cancelling patient appointments, and completing reminder communications at the UHN Jay & Sari Sonshine Centre Clinics
• Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN including registering patients, as needed, in UHN's EPIC EMR (Electronic Medical Record) system
• Utilizing knowledge of medical terminology and advanced functions to provide word processing/typing services to facilitate the production of moderate and/or complex documents/materials for assigned personnel
• Maintaining written and/or electronic calendar/schedule
• Administering and monitoring billing procedures and departmental budgeting records
• Modifying and maintaining electronic and paper information filing/retrieval methods, systems and/or formats
• Assist with day-to-day JSSC administrative activities as needed
• Provide cross-coverage support as a member of an operational administrative team
• Completion of a recognized post secondary medical secretarial arts program at the diploma level or equivalent, required
• Completion of a Bachelor's Degree, preferred
• Three (3) years related clinical administration and support experience, required
• Completion of a medical terminology course, required
• Previous on-the-job computer/word-processing, database and spreadsheet software experience in a Microsoft Office environment is preferred
• Experience working in an academic health care environment
• Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required
• Experience working with online survey and research database tools such as REDCap is an asset
• Strong writing, editing, and proofreading skills
• Experience working with financials and billing is an asset
• Excellent organizational and time management skills
• Excellent knowledge of health care, organizational/office practices, procedures and standards
• Excellent interpersonal, verbal and written communication skills
• Ability to use good judgment in assessing difficult situations
• Able to operate effectively in an interdisciplinary team
• Ability to maintain and protect patient confidentiality
• Why join UHN?
• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
• All applications must be submitted before the posting close date.
• UHN uses email to communicate with sel

Benefits

Additional Information

Union: Non-Union Number of vacancies: 1 New or Replacement Position: New Site: Toronto Western Hospital Department: JS Sonshine Centre - Department of Neurology / KBI Reports to: Director & Program Coordinator, Jay & Sari Sonshine Centre Salary Range: $25.56 - $31.95 per hour Hours: 22.5 hours per week Shifts: Day Status: Temporary Part-Time Closing Date: July 9, 2026 Position Summary The Jay and Sari Sonshine Centre for Stroke Prevention & Cerebrovascular Brain Health at Toronto Western Hospital is currently recruiting a Clinical Administrative Assistant II. The ideal candidate will have a strong background in clinical administration, and a passion for innovation and creativity, while working with high productive outputs. The JS Sonshine Centre was officially established in October of 2023 with a mission to bring patients, communities, clinicians and scientists together to work on preventing stroke and preserving brain health through better brain care. The centre is founded on principles of the lifestyle medicine paradigm to provide enhanced quality of outpatient services tailored to patient-directed care for: better prevention of future stroke, improved quality of life post-stroke/TIA, and optimized brain care over years for all. The three overarching pillars of the JS Sonshine Centre are: a) innovation to catalyze integration of clinical care; 2) education to optimize promotion of brain health; and 3) research collaborations to advance brain health both nationally and internationally.

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