Senior Technical Account Manager, B2B Solutions

Responsibilities

• Technical Relationship Management: Serve as the primary technical point of contact for enterprise B2B accounts, providing proactive support, workflow optimization, and rapid issue resolution.
• End-to-End Delivery: Manage client implementation activities from initial scoping and requirements gathering to technical handoffs, QA coordination, and launch readiness (including Career Sites).
• Cross-Functional Collaboration: Partner with Sales, Product, Engineering, and distributed offshore teams to translate client needs into clear delivery plans and manage project dependencies.
• Escalation Management: Act as the lead for complex technical roadblocks, troubleshooting issues under pressure while managing client expectations and timelines.
• Commercial & Account Health Support: Identify account risks, renewal concerns, change requests, or new expansion opportunities to help maintain commercial stability.
• Operational Documentation: Maintain clear, reliable documentation including customer requirements, account histories, support workflows, and implementation playbooks.

Requirements

• Experience: 5-8+ years of experience in technical account management, implementation management, or technical project management within a B2B SaaS environment.
• Technical Fluency: A strong understanding of web applications, SaaS platforms, and integrations. You do not need to write code, but you must be comfortable discussing technical logic and workflows with engineers.
• Client-Facing Communication: Exceptional communication skills, with a proven ability to translate complex technical jargon into clear business terms and confidently handle tough stakeholder conversations.
• Program Discipline: Strong organization skills with a track record of managing project timelines, milestones, and risks across multi-disciplinary teams without direct authority.
• Accountability: The ability to operate autonomously, take complete ownership of assigned accounts, and drive execution in a fast-paced environment.
• What's good to have
• Industry Context: Experience in HR Tech, talent acquisition platforms, job feeds, APIs, or CMS-driven career sites.
• The Toolkit: Familiarity with modern project and customer management tools like Salesforce, Jira, Confluence, or Monday.com.
• Light Troubleshooting: Basic comfort looking at HTML/CSS, SQL queries, or API logs to run initial triage before pulling in Engineering.
• Process Mindset: Familiarity with agile methodologies, delivery workflows, or managing paid enhancement requests and statement-of-work (SOW) inputs.

Benefits

Additional Information

We are looking for a Technical Account Manager (TAM) at BOLD, where you will manage our most complex B2B customer relationships from a technical perspective. You will own post-sale execution, handle technical escalations, and protect long-term customer retention and growth. In this role, you connect client needs directly with our internal product and engineering teams to deliver stable, high-value technical solutions. About this team The B2B Solutions team manages the products, integrations, and operational programs that help our enterprise clients meet their hiring goals. We operate in a collaborative, execution-focused environment that prioritizes client trust, clear documentation, and proactive follow-through. We work closely with Sales, Product, Engineering, and offshore delivery teams to ensure customer commitments are met.

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Company Intel

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