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Reception - Nights

External
Accorhotel logoAccorhotel · Leeds, UK
Full-timeOn-site2mo ago30+ days old, may be filled
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Benefits

Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!1-2 years customer service experience.Prior experience working with Opera or a related systemFluent in EnglishWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

First impressions are everything! As a Nights Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. To ensure all guests are attended to promptly and efficiently in the most professional way and without delay. Check that details of regular guests are updated using Guest History. Ensure all diary events, flags and specials are actioned. Check and pass on all guest mail, messages and parcels promptly. To liaise closely with Housekeeping on information relating to rooms and lost property. To be fully aware of daily worksheet and ensure this form is used. Ensure all account postings are accurate and necessary paperwork produced. Ensure an accurate cashiering balance is performed at the completion of shifts. Ensure security procedures are maintained according to policy. Report any safety hazards in the area. All complaints to be handled promptly and efficiently.

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