Prompt Engineer (Contract)

About the role

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us! We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Requirements

• Bachelor's or Master's degree in Computer Science, Data Science, Linguistics, or a related field.
• Strong understanding of natural language processing (NLP) and machine learning principles.
• Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
• Proficiency in programming languages such as Python.
• Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

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