Nurse Director Case Management

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Position: Nurse Director Department: Case Management Schedule: Full Time POSITION SUMMARY: The Case Management Nurse Director evaluates and ensures that hospital resources are used appropriately and effectively. The Director oversees the collection, analysis, and reporting of financial and quality data related to utilization management, quality improvement, and performance improvement. The Director is accountable for achieving established performance targets through actively engaging multiple disciplines and professional staff. The Director must appropriately manage people, relationships, and processes in order to achieve maximized results. The Director ensures that the department achieves its goals and objectives by engaging internal and external stakeholders in care management processes at Boston Medical Center. The Director promotes interdisciplinary collaboration, fosters teamwork, and champions service excellence. ESSENTIAL RESPONSIBILITIES / DUTIES: In collaboration with the health care team; directs, coordinates, supervises, and provides clinical care to patients. Develops and sustains a practice environment that supports evidence based clinical practice through planning and implementing programs that contribute to positive patient outcomes. Promotes integration of evidence-based research into practice at the unit level. Assures appropriate care delivery model considering the skill mix necessary to provide quality care and fluctuations in unit(s) activity and acuity levels. Collaborates with the interprofessional team to develop, revise and update clinical priorities and care management plans. Sets priorities for appropriate and efficient management of patient care that reflects cost effective management of time, available human resources, supplies, and equipment. Maintains knowledge of regulatory and accreditation standards and ensures compliance. Maintains knowledge of patient safety and implements the hospital's Quality and Safety Plan through the timely and accurate completion of review of RL incident reports, conducting follow-up investigations and initiating corrective action as needed. Communication and Relationship-Building: The Nurse Director utilizes expert communication strategies that facilitate productive relationships with others within the organization and influences employee behavior. Interviews, hires, trains, supervises, evaluates performance and implements corrective actions as necessary and seeks feedback and guidance as appropriate and according to established personnel policies and procedures. Ensures that hiring and supervising practices and promotion recommendation actively support the organization's affirmative action and equal opportunity policy. Actively embraces, engages and promotes diversity, equity and inclusion activities. Acquires, maintains, and utilizes knowledge of current labor contracts and personnel polices and procedures for all clinical staff. Works collaboratively with Human Resource/Labor Management staff as needed. Initiates timely and appropriate management interventions inclusive of coaching, counseling, and progressive discipline for the clinical staff. Conducts independent investigation of employee incidents involving clinical practice issues, including review of employee personnel file, discipline record, and evaluations. Imposes appropriate disciplinary action as needed. Utilizes data from staff engagement surveys to develop action plans and improve outcomes. Embraces recognition and reward tactics. Recommends employees for promotion or other incentives/programs/rewards. Evaluates probationary employees' work performance and recommends employment continuation or discharge. Employs and encourages interprofessional communication and collaboration to positively impact patient safety, teamwork and achievement of strategic goals. Is accessible and visible using a variety of communication strategies; regular staff meetings, daily huddles and leader rounding. L eadership: As a transformational leader, the Nurse Director views issues globally, creates a vision of what might be, inspires others, tolerates chaos and ambiguity, does not fear taking risks, and works with others in a more connected way. Participates in strategic planning to establish departmental goals and metrics, cascade goals to the unit, and work to achieve organizational goals. Communicates departmental goals to the staff and fosters a work environment that motivates employees to achieve these goals. Fosters a culture of shared governance, inspiring others to be involved in unit-based councils, departmental councils, implementation of evidence-based practices, innovation, and quality improvement activities. Establishes unit-based goals for quality and satisfaction metrics, educational progression and specialty certification, and encourages staff participation in professional organizations. Utilizes the performance appraisal process as a tool to seek feedback, encourage growth, inspire o

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