Account Executive - Mid Market

Responsibilities

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer

Requirements

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value
• Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
• Comfortable working in a fast-paced, evolving environment where your ideas are valued
• A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed
• Why You'll Love It Here:
• A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
• Flexibility: Hybrid schedule with a supportive, people-first workplace
• Purpose-driven work: You're helping organizations improve the everyday experience for their employees
• Room to grow: Opportunities for development, mentorship, and career mobility
• If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you. Let's build better experience, together.
• Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our brand new Boston office.
• $100,000 - $141,450 Base Salary. This role is also eligible for variable compensation and equity.

Benefits

Additional Information

At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management. This is more than just a sales role - it's about impact, collaboration, and growth.

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