Fairfax Animal Hospital - Client Service Representative
External
Vetevolve · Falls Church, VAPrepare for this interview
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Responsibilities
- Greet clients and patients warmly and professionally - you're the first impression, and it matters
- Schedule appointments and procedures accurately using ezyVet
- Keep the front desk and lobby clean, organized, and welcoming
- Assist clients with check-in and check-out, review invoices, and process payments
- Answer phones and respond to emails with clarity, empathy, and efficiency
- Help update and manage client records with attention to detail
- Work collaboratively with the team to ensure smooth daily operations
- Perform end-of-day reporting and payment reconciliation
Requirements
- A kind, respectful communicator who's confident and calm under pressure
- Strong organizational skills and a keen eye for details
- Prior customer service experience - veterinary or medical is a plus
- Experience with ezyVet is helpful, but not required
- A professional appearance and demeanor (personality and individuality always welcome!)
- Someone who values diversity, inclusion, and being part of a truly supportive team
Benefits
Additional Information
Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page ! Join Our Front Desk Team at Fairfax Animal Hospital Full or Part-Time Customer Service Representative (CSR) At Fairfax Animal Hospital , we believe in practicing excellent veterinary care in an environment that's inclusive, supportive, and just the right amount of fun. We're proud to have built a team where everyone is respected for who they are - and where compassion, curiosity, and a healthy sense of humor are part of everyday life. We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who's friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.
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