Executive, Operations

Responsibilities

• This role provides opportunities to gain hands-on exposure to programme coordination, community engagement, operational ground work, programme evaluation, and continuous service improvement within a dynamic community care environment.
• You will need to:
• Programme Planning and Delivery
• Support the planning, coordination, implementation, and evaluation of programmes and activities for seniors and caregivers.
• Coordinate programme logistics, scheduling, resource preparation, procurement, and operational requirements to ensure smooth programme delivery.
• Work closely with internal stakeholders to support the effective implementation of programmes, services, and pilot initiatives.
• Assist in preparing programme materials, presentations, reports, documentation, and progress updates.
• Client Care and Engagement
• Engage seniors, caregivers, volunteers, and community partners to support programme participation and meaningful engagement.
• Administer assessments to clients and caregivers, and perform data collection and data entry activities.
• Provide timely updates to family members and next-of-kin regarding clients' engagement, progress, and participation in programmes.
• Gather feedback from clients, caregivers, volunteers, and stakeholders to better understand their needs and experiences.
• Provide support to clients, caregivers, partners, and stakeholders, including handling enquiries, enrolment, service coordination, and feedback management.
• Programme Evaluation and Service Improvement
• Collect, collate, and analyse programme participation data, attendance trends, client outcomes, and stakeholder feedback to support programme evaluation and service improvement.
• Monitor programme indicators and support evaluation activities to assess programme effectiveness and impact.
• Support continuous quality improvement initiatives through operational observations, stakeholder engagement, and programme feedback.
• Support the implementation and evaluation of pilot programmes and service improvement initiatives.
• Ground Operations and Stakeholder Engagement
• Conduct ground observations at programme sites and service locations to better understand programme operations, client experiences, and service delivery processes.
• Observe programme operations and client interactions to identify areas for improvement and opportunities to enhance service quality.
• Support the development and maintenance of partnerships with community organisations, healthcare providers, educational institutions, corporate partners, volunteers, and other stakeholders.
• Coordinate stakeholder engagement activities, meetings, outreach, networking, and collaborative initiatives.
• Ensure timely and effective communication between internal and external stakeholders, including therapists, exercise trainers, activity facilitators, volunteers, vendors, and programme teams.
• Support care coordination and follow-up activities to ensure clients and caregivers receive timely support and appropriate linkage to services and resources.
• Volunteer Coordination and Staff Support
• Support volunteer recruitment, onboarding, coordination, engagement, and appreciation initiatives.
• Support the onboarding, training, and coordination of Community Care Associates and volunteers.
• Assist in supervising Community Care Associates to ensure the smooth and safe running of programmes and activities.
• Administrative and Reporting Responsibilities
• Maintain accurate programme databases, attendance records, stakeholder records, and project documentation.
• Perform administrative duties such as procurement coordination, transport claims processing, budget and expense tracking, and staff roster planning.
• Prepare timely reports and documentation for management, programme funders, audits, and programme evaluation purposes.
• Assist in

Additional Information

COMPANY DESCRIPTION NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

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