Senior ServiceNow Developer - Hybrid, Mandaluyong City

About the role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Senior ServiceNow Developer - Hybrid, Mandaluyong City ready to take us to the next level! If you have experience designing, developing, and implementing scalable solutions on the ServiceNow platform to support business needs and enhance user experience, and are looking for your next career move, apply now. Job Description We are looking for a Senior ServiceNow Developer - Hybrid, Mandaluyong City in designing, developing, and implementing scalable solutions on the ServiceNow platform to support business needs and enhance user experience . This position will be full-time and hybrid at Mandaluyong City.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules
• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality
• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime
• Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience
• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions
• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines
• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience
• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines
• Support production releases and actively monitor the delivery of applications, ensuring smooth deployment and operations
• Create and maintain detailed technical documentation, including Design Specifications: High-Level Solution Design (HLSD), Solution Design Document (SDD), Security and Governance: Security License to Operate (SLTO), Solution Deployment Plan
• Monitor platform compliance with data protection regulations, ensuring all solutions adhere to organizational and legal standards
• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation
• Ensure alignment of solutions with ITIL practices, organizational policies, and industry standards for security, compliance, and governance

Requirements

• Required:
• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements
• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs
• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery
• Collaborate effectively within cross-functional teams to develop and deploy scalable solutions
• Identify and propose innovative, practical solutions to complex technical challenges
• Lead process improvement initiatives to optimize workflows and enhance platform performance
• Share expertise and mentor team members to build technical capabilities across the development group
• Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly
• A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future proof
• Physical Demands
• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Reasonable accommodation statement
• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Additional Information

Senior ServiceNow Developer - Hybrid, Mandaluyong City Req number: R7962 Employment type: Full time Worksite flexibility: Hybrid

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