Staff Accountant - Franchise AR

About the role

As the premier leader in indoor active entertainment in the United States, CircusTrix owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart! We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times' Top 400 and Fast & Serious lists, as well as the Entrepreneur's Franchise 500. ____________________ JOB SUMMARY: The Franchise Accounts Receivable Accountant reports to the VP, Corporate Controller and plays a critical role in supporting the company's franchise revenue cycle, recurring billing operations, collections, and cash flow processes. This position is responsible for preparing and managing all franchise billings, administering ACH/direct debit collections, monitoring receivable activity, maintaining franchise account records, and supporting month-end close activities. This role partners cross-functionally with Franchise Operations, Treasury, Legal, Construction, and Finance to ensure accurate and timely billing, collections, cash application, and reporting. The ideal candidate is process-oriented, detail-driven, highly organized, collaborative, and comfortable operating in a fast-paced environment with evolving priorities and opportunities for process improvement, while providing excellent internal and external customer service.

Responsibilities

• Accounts Receivable Operations
• Prepare and process recurring franchise billings including royalties, advertising fund contributions, construction projects, total cost of risk (insurance), and other franchise-related charges and adjustments accurately and timely
• Administer ACH/direct debit collection processes and coordinate payment activity with Treasury and banking partners.
• Apply incoming payments and reconcile franchise accounts to ensure accurate balances
• Monitor accounts receivable aging reports and proactively follow up on past due accounts
• Research and resolve billing discrepancies, unapplied payments, deductions, and franchise partner inquiries in a timely and professional manner
• Maintain accurate franchise partner records including ownership changes, contact information, banking details, and billing setup
• Record and track miscellaneous AR, including earned rebates
• Reconciliations & Financial Support
• Prepare account reconciliations and supporting schedules related to receivables, cash and other assigned balance sheet accounts
• Assist with month and quarter-end close activities, including journal entries and reporting support
• Assist with audit requests and provide supporting documentation, as needed
• Identify opportunities to streamline, standardize, and automate manual billing, collection, and reporting processes
• Develop and maintain process documentation, workflows, and operational procedures
• Cross-Functional Partnership
• Partner with internal departments to resolve billing, payment, and account-related issues
• Communicate professionally with customers, franchisees, vendors, and internal stakeholders regarding account inquiries and payment status
• Support the Accounting and Finance team with additional projects and responsibilities as assigned
• PHYSICAL REQUIREMENTS:
• This position requires the ability to remain stationary at a computer desk for extended periods of time, with or without reason

Requirements

• Bachelor's degree in Accounting or Finance required
• 3+ years of accounting, accounts receivable, billing, collections, or accounting operations
• Experience working in a fast-paced, multi-location, franchise, retail, hospitality, or customer account management strongly preferred
• Experience with ERP or accounting systems such as Workday, SAP, Oracle, or similar platforms preferred (NetSuite a strong plus)
• Proficiency in Microsoft Excel and other Microsoft Office applications required
• Strong understanding of basic accounting principles and receivables processes required
• Process-minded with a continuous improvement mentality
• Comfortable navigating ambiguity and helping build scalable processes
• Ability to balance operational execution with attention to detail and accuracy
• Excellent organizational and time management skills with the ability to manage multiple priorities
• Strong analytical and problem-solving abilities
• Strong verbal and written communication skills with the ability to interact professionally with franchise partners and internal stakeholders
• Customer-service mindset with the ability to navigate sensitive or challenging conversations professionally
• Ability to maintain confidentiality and exercise sound judgment

Additional Information

CircusTrix dba Sky Zone Staff Accountant - Franchise AR Full-Time, Onsite 13155 Noel Road Office Building 3, Suite #1750 Dallas, TX 75240 Department: Accounting Reports to: VP, Corporate Controller Travel: FLSA: Exempt ____________________

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