Partner Renewal Specialist

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collabora

Responsibilities

• Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal and minimising churn.
• Build and maintain strong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.
• Track and forecast renewal pipelines accurately, providing regular updates to leadership on renewal health and risk.
• Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.
• Negotiate renewal terms, including multi-year agreements, price uplifts, and contract amendments in line with company policy.
• Collaborate cross-functionally with Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes.
• Analyse partner usage data and engagement signals to inform renewal conversations and identify upsell and expansion opportunities.
• Maintain accurate records of all renewal activities, outcomes, and forecasts in Salesforce CRM.
• Contribute to the development of partner renewal playbooks, processes, and best practices.
• Required Experience/Skills
• 3-5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role.
• Proven track record of meeting or exceeding renewal targets and managing complex renewal negotiations.
• Strong understanding of channel and partner business models, including resellers, distributors, and strategic alliances.
• Experience using Salesforce or similar CRM to manage pipeline and renewal forecasting.
• Excellent communication and negotiation skills, with the ability to influence at multiple levels of a partner organisation.
• Highly organised with the ability to manage a large book of business across multiple partner segments simultaneously.

Benefits

Additional Information

Role Overview: As a Partner Renewal Specialist, you will be responsible for managing and growing the renewal book of business across Diligent's channel and strategic partner ecosystem. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience. This is a commercially focused role requiring strong relationship management skills, analytical rigour , and a deep understanding of SaaS renewal motions.

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