Entegral Associate Customer Delivery Manager

About the role

Entegral is seeking a motivated, adaptable, career-minded teammate who would like to utilize their skill set in a thriving agile-methodology environment. We offer competitive career advancement opportunities, a comprehensive benefits package and promote a work-life balance. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. The Associate Customer Delivery Manager (ACDM) provides product and technical guidance to customers implementing and integrating SaaS solutions supporting the insurance replacement and automotive repair markets. The ACDM is responsible for all aspects of delivery from discovery to onboarding and includes consultation, project management, integration, testing, and training. As a customer-facing self-starter, experience in critical thinking, project management, UI and API product implementation this role plays a critical role in ensuring Entegral is the best in class SaaS organization. ABOUT ENTEGRAL Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops, insurance providers and other industry professionals around the world. Owned by Enterprise Mobility, the world's largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral complements the value of Enterprise's acclaimed Automated Rental Management System (ARMS®) software by increasing efficiency throughout the claims process. We are a global organization that strives to provide an inclusive environment where all employees can thrive. Our products reflect the diversity of our team and we work to ensure that our products meet the needs of all of our customers. At Entegral, we recognize the value of diverse perspectives in everything we do and strive to ensure employees of all backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. We refine and challenge our Agile mindset through various communities of practice, days of development, and innovation days. Our culture values diversity, engagement, and discovery and we welcome you to join our team.

Responsibilities

• Manage multiple medium deliveries and assists with medium to large complex global SaaS API integrations and UI implementations to completion ensuring customer relationship success, working with multiple resources and managing project teams effectively
• Serve as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions
• Coordinate and/or execute the completion of software setup configuration with project resources, ensuring deliverables and configurations are on time, within budget and meet quality standards
• Coordinate and facilitate customer user acceptance testing and product training with customer stakeholders and users
• Manage software launch activities with the customer, Product, IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveries
• Conduct interim and pos

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