Sr Engineer IT Support

Requirements

• The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following:
• Equipment set up and inventory, onboarding and off-boarding, onsite support and new hires activities for GCC Costa Rica employees
• Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows.
• Install, diagnose, repairing, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.
• Document user requests and update client trouble tickets with the status of the issue.
• Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.
• Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.
• Test new hardware and software and deploy the installation of computers and mobile devices.
• Coordinate with other teams or specialists to troubleshoot and resolve issues as needed
• Handle escalations.
• Work independently within established procedures associated with the specific job function.
• Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems.
• Impact You'll Make:
• Key requirements
• Associate's or bachelor's degree from an accredited institution in Computer Science or related field or have related work experience
• Ability to work after hours and/or weekends when needed
• Competencies
• Excellent communication and writing skills in English and Spanish
• Ability to work independently and in a team environment
• Creative problem-solving skills
• Service first mentality
• Ability to learn quickly, work well under pressure, and meet tight deadlines
• Flexible, highly organized, open to feedback with excellent follow-through skills
• Technical Skills
• Technical Desktop Skills required, including previous experience in:
• o Contact Center Support environment
• o Onsite support
• o Support Ticket systems
• o Familiar working with Incident and Request management
• Working knowledge of MS Office applications for clients
• Experience working with senior-level executives
• Operating Systems (PC, MAC and AWS extensive knowledge)
• Great to have:
• Comprehensive understanding of data analysis techniques
• Maintain Data Reports
• Basic Scripting and Programming Experience
• Basic knowledge on Linux/Unix
• Project Management
• #LI-MR1
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
• TransUnion Job Title
• Sr Engineer, IT Support

Benefits

Additional Information

TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking to hire a GCC IT Support engineer to join our Global Support team in Costa Rica. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. You are tech-savvy and have a passion for technology solutions, as well as customer centric.

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