Product Lead Senior Manager

Responsibilities

• Own the global digital product portfolio, including iCON, Quote & Book, and RMS (Rate Management System), with full accountability for performance, adoption, and return on investment
• Define and execute the product strategy and roadmap, ensuring alignment with commercial priorities and measurable business outcomes
• Lead end-to-end product development and delivery, ensuring scalability, flexibility, and strong ownership of intellectual property
• Drive digital revenue performance, increasing bookings, conversion rates, and customer engagement across digital channels
• Lead global rollout and adoption across APAC, EMEA, and the Americas, balancing global consistency with regional relevance
• Embed change and drive adoption at scale, establishing structured training programmes, champion networks, and continuous feedback loops
• Continuously optimise product performance through data-driven insights, user feedback, and analytics
• Ensure alignment with operational and commercial realities, delivering practical, user-centric solutions that integrate seamlessly into the business
• Establish product governance and prioritisation frameworks, balancing competing demands across regions and functions
• Drive key strategic decisions, including build vs. buy, investment prioritisation, and sequencing of delivery
• Optimise resource allocation, maximising speed, impact, and returns across the digital portfolio
• Experience & Qualifications
• Proven leadership experience in digital product management within logistics, supply chain, or a related industry
• Demonstrated success in building, scaling, and commercialising digital platforms at regional or global levels
• Strong commercial acumen, with experience owning or influencing P&L or revenue-generating products
• Deep understanding of modern product development approaches, including low-code platforms (e.g., Mendix)
• Ability to translate complex operational processes into scalable, user-focused digital solutions
• Track record of leading transformation, navigating ambiguity, and delivering results in complex environments
• Strong stakeholder leadership with the ability to influence across regions, functions, and seniority levels
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Purpose of the Role Provide global leadership and end-to-end accountability for the digital product portfolio, driving strategy, execution, and performance to deliver measurable commercial and operational outcomes. Translate digital capabilities into tangible business value-accelerating revenue growth, increasing customer adoption, and driving operational efficiency-while positioning digital products as a core driver of competitive advantage.

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