Product Owner, GRS Member Journey

About the role

The GRS Client Journey team is building the future of self-serve retirement services. As Product Owner for our retiree digital experience, you'll lead an agile team in creating intuitive digital functionality that makes transitioning into, and managing retirement accessible and engaging for our clients. What Makes This Role Exciting You'll be at the forefront of our digital wealth platform transformation, working with cross-functional partners to: Shape the retiree experience for clients managing their retirement income Balance business priorities with user needs to deliver meaningful features Drive the complete lifecycle from vision to execution, including change management and success measurement Make strategic decisions that directly impact millions of clients

Responsibilities

• Product Vision & Strategy
• Define and communicate an ambitious product vision that aligns with team strategy and organizational goals
• Partner with business leaders to establish product business value and support customer communication initiatives
• Stay current on market trends and competitive solutions to identify opportunities for innovation
• Backlog Management & Delivery
• Translate user needs into clear user stories and acceptance criteria using market and industry insights
• Prioritize and maintain a healthy backlog that keeps the team prepared 3-4 sprints ahead
• Own the end-to-end delivery strategy from concept to production launch
• Stakeholder Collaboration
• Work closely with cross-functional stakeholders to ensure digital products meet business requirements
• Set and track product-specific OKRs, providing regular progress updates to stakeholders
• Champion simplicity in design and development to accelerate time-to-market and enable faster customer feedback
• Performance Optimization
• Monitor launched digital assets and develop frameworks to measure the impact of improvements
• Identify and propose experimentation opportunities through test-and-learn approaches
• Continuously optimize product performance based on data and user insights
• Change Management
• Oversee business and operational change management activities from planning through completion
• Implement timelines, track progress, and proactively manage risks and dependencies across initiatives
• Key Skills & Qualifications
• Product & Leadership Excellence
• Proven track record building best-in-class digital experiences
• Strong ability to influence and align stakeholders around product direction
• Skilled at leading teams to deliver end-to-end solutions
• Effective change management capabilities with experience driving organizational transformation
• Communication & Collaboration
• Excellent communication skills with confidence presenting to senior business stakeholders
• Ability to navigate and build relationships across a large, complex organization
• Strong collaborative approach working with Technical Leads, Scrum Masters, and cross-functional teams
• Technical & Analytical Acumen
• Deep understanding of agile development methodologies and best practices
• Strong problem-solving skills with ability to analyze options and recommend optimal solutions
• Sound grasp of financial and accounting concepts
• Innovation Mindset
• Curious and continuous learner committed to test-and-learn approaches
• Champion of experimentation and innovation
• Skilled at empowering teams to take risks, learn from failures, and grow
• Education & Experience
• University degree in Marketing, Business, or Information Technol

Requirements

• A natural collaborator who listens actively and communicates with clarity and conviction
• Solution-focused with the ability to navigate challenges and find creative paths forward
• Impact-driven and motivated by work that makes a tangible difference in people's lives
• A change agent who believes in the power of technology to transform experiences
• If you're passionate about using digital innovation to help people achieve financial security and peace of mind, this is your opportunity to make it happen.

Benefits

Additional Information

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Product Owner, Group Retirement Services (GRS) Retiree Digital Experience Are you ready to transform how millions of Canadians retire? We're looking for a Product Owner who thrives at the intersection of technology, customer experience, and financial wellness. In this role, you'll champion digital solutions that break down complexity and empower clients to take control of their retirement transition journey.

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