Desktop Support Specialist

About the role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service and are looking for your next career move, apply now. Job Description We are looking for a Desktop Support Specialist to provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. This position will be full-time and onsite in Newark, NJ.

Responsibilities

• Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations
• Assist customers with portal renewal registrations, ensuring a smooth and efficient process
• Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships
• Collaborate with team members to share knowledge and strategies for resolving user issues
• Document user interactions and resolutions, contributing to a comprehensive knowledge base
• Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency
• Conduct basic training sessions for users on CRM functionalities and best practices
• Demonstrate independence in problem-solving while being a supportive team player
• Resolving help desk tickets for various computer and user-related issues

Requirements

• Proven help desk experience, preferably in a CRM environment.
• Familiarity with CRM Dynamics 365 and its functionalities
• Strong troubleshooting skills and the ability to analyze and resolve user issues effectively
• Excellent communication skills, both verbal and written
• Detail-oriented with a focus on accuracy and quality in all tasks
• Ability to multitask and prioritize effectively in a dynamic environment
• A friendly, responsible attitude and a commitment to providing outstanding user support
• Background in Windows 11, including system navigation and troubleshooting
• Experience in network troubleshooting and resolving connectivity issues
• Physical Demands
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Reasonable accommodation statement
• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
• EEO Statement

Additional Information

Desktop Support Specialist Req number: R7945 Employment type: Full time Worksite flexibility: Onsite

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