Senior Specialist, Ops Enablement & Automation

About the role

As a Senior Specialist in Ops Enablement & Automation, you'll lead the delivery of complex automation and tooling projects that reduce manual effort and improve operational efficiency at scale. You'll scope and build reliable workflow automations, architect smart internal tools, and collaborate across teams to ensure every solution is scalable, documented, and impactful. You'll also support the development of junior teammates and contribute to team-wide standards and best practices.

Responsibilities

• Lead automation projects: Own the end-to-end delivery of cross-functional automation initiatives, from discovery through deployment and maintenance.
• Design scalable systems: Build modular, efficient, and reusable solutions using OutSystems or other low-code platforms + n8n, Zapier, Make.com or other similar automation orchestration platforms.
• Mentor and guide teammates: Support the growth of Automation Associates and Specialists by providing guidance, reviewing work, and sharing best practices.
• Collaborate across functions: Partner with Ops, Product, and Data to align automation efforts with business needs and technical standards.
• Optimize performance and impact: Monitor usage, improve resilience, and ensure automations are driving measurable time savings and quality gains.
• Champion documentation and quality: Establish and maintain documentation and QA practices that ensure long-term maintainability and adoption.
• Your Areas of Expertise:
• Advanced automation delivery: You're confident in designing and implementing robust workflows with n8n, Zapier or Make.com, leveraging APIs, writing scripts and implementing AI in advanced workflow trees.
• System thinker: You build for scale, modularity, and long-term maintainability - not just quick fixes.
• Cross-functional collaborator: You're skilled at working with technical and non-technical partners to align priorities and define solutions.
• Mentorship mindset: You enjoy helping others grow by sharing your knowledge and setting high standards.
• Proactive leader: You take initiative to identify gaps, suggest improvements, and raise the bar across tools, documentation, and execution.
• Technical Qualifications
• Strong proficiency in n8n, Zapier or Make.com for complex automation development and orchestration
• Advanced experience in building internal apps with OutSystems or similar low-code platforms
• Deep understanding of REST APIs, webhooks, and structured data formats like JSON
• Scripting experience in Python, JavaScript, or equivalent
• Familiarity in SQL and BI with Sigma, Looker, or other analytics tools for performance tracking
• Proficiency with Confluence, Jira, or Notion for documentation and team collaboration
• Compensation & Benefits:
• At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.
• You'll love working here because:
• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our lea

Benefits

Additional Information

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In - Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration, Tuesdays & Wednesdays each week in our New York City Hub Office.

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