Club Member Services Executive

Responsibilities

• Warmly welcome and greet members and their guests upon arrival at the Club.
• Provide excellent member services and respond efficiently and tactfully to members' or guests' feedback, requests, and inquiries.
• Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally.
• Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines.
• Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club.
• Assist in the coordination and on-site registration of Club events and activities.
• Prepare and send event announcements, and assist with event pre-arrangements and logistics.
• Display a positive attitude, outgoing personality, and well-groomed appearance.
• Communicate effectively and strive to deliver an exceptional customer experience.
• Enjoy talking to people and making HNW friends.
• Perform any other ad-hoc duties as assigned by management.

Requirements

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Preferably 2 years of experience in a customer service or hospitality role.
• The role requires to service clients with English and Mandarin.
• Experience in a luxury hotel or private members' club environment will be an advantage.

Benefits

Additional Information

We are looking for a warm, service-oriented individual to join our Member Services team. Our exclusive Club is located steps away from Raffles Place MRT station. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment.

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