Professional Revenue Liaison

Requirements

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
• Education : Bachelor's degree in a work-related discipline/field from an accredited college or university.
• Experience : Five (5) years of progressively responsible and directly related work experience.
• License/Certification : none.
• KNOWLEDGE
• These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.
• Knowledge of professional revenue cycle processes, standards, and best practices.
• Knowledge of medical terminology and coding.
• Ability to communicate effectively through written and

Benefits

Additional Information

JOB SUMMARY This paragraph summarizes the general nature, level and purpose of the job. The Professional Revenue Cycle Liaison serves as the primary point of contact for clinicians, practice leaders, administrators, executives, and Stanford School of Medicine partners on matters related to professional revenue. This role supports effective communication, issue resolution, performance monitoring, and process improvement across areas such as coding, charge capture, billing, reimbursement, denials, patient financial clearance, and reporting. The liaison provides timely, audience-appropriate responses, engages subject matter experts as needed, and develops tools, reports, meetings, or workgroups to address stakeholder needs. This role also coordinates improvement initiatives and ensures closed-loop communication on progress, outcomes, and next steps. ESSENTIAL FUNCTIONS The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct. * Serve as a professional revenue cycle liaison to internal stakeholders, providing timely guidance and responses to current and historical revenue cycle questions through meetings, email, Teams, and other communication channels. * Research, evaluate, and resolve complex inquiries related to coding, charge capture, billing, reimbursement, denials, patient financial clearance, reporting, compliance, and Epic workflows, coordinating with subject matter experts as needed. * Develop and deliver recurring department/practice training, reporting, and feedback, including performance updates, KPIs, identified issues, mitigation plans, and required workflow or performance changes. * Lead and support professional revenue cycle process improvement initiatives that enhance workflow efficiency, financial outcomes, and operational consistency, including projects that may involve cross-functional partners or broader enterprise priorities. * Maintain current knowledge of revenue cycle operations, health policy, payer practices, government relations, Epic functionality, and planned or active workflow changes. * Use Epic and other available tools to validate documentation, investigate workflow concerns, analyze issues, and support accurate resolution of stakeholder questions. * Track stakeholder correspondence, recurring concerns, trends, and improvement opportunities to inform education, reporting, tools, and operational changes. * Design and develop tip sheets, tools, dashboards, reports, and other self-service resources that promote consistent access to best-practice information. * Build and maintain effective working relationships with physicians, clinical providers, business administrators, managers, billing teams, revenue cycle colleagues, Compliance, CDI, IT training, and other stakeholders. * Independently develop and conduct provider and department training on charge capture, coding, billing, denials management, and related Epic workflows, ensuring alignment with organizational policies, procedures, and standards. * As part of revenue cycle operations leadership and continuous improvement efforts, help define, implement, and monitor strategies, goals, tactics, and performance improvement systems, with emphasis on professional revenue cycle outcomes. * Perform other duties as assigned.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Stanfordmedicinechildrenshealth? Share your experience