Data Operations Engineer

Responsibilities

• Production Operations & Incident Management
• Provide L1/L2 operational support for data and analytics platforms during business hours and participate in a 24/7 on-call roster outside business hours.
• Monitor production services and respond to alerts across Amazon CloudWatch, platform-native monitoring, workflow orchestration, scheduling, and enterprise alerting tools
• Investigate, triage, and resolve production incidents impacting data ingestion, transformation, orchestration, storage, metadata governance, analytics, and AI/ML platform services.
• Support operational recovery for services including Amazon MWAA, Amazon S3, AWS Glue, AWS Lake Formation
• Amazon Athena, Amazon SageMaker, Amazon Bedrock, and Amazon DataZone.
• Restore services within agreed response targets and escalate incidents in line with defined on-call and escalation procedures.
• Coordinate with Data Centre Operations and other ASX Technology and business operations teams when incidents require cross-team involvement. Platform Administration & Operational Support
• Perform day-to-day administration of supported AWS data platform services, including workflow monitoring, job restarts, scheduling validation, access requests, configuration updates, and environment health checks.
• Support operational administration of Amazon MWAA environments, S3-based data lake services, AWS Glue jobs and catalogues, Lake Formation permissions, IAM access controls, Athena query access, SageMaker operational support, Bedrock access enablement, and DataZone governance processes.
• Support platform patching, upgrades, and controlled releases using approved runbooks, change records, and deployment windows.
• Execute backup, restore, and recovery procedures in accordance with documented operational and disaster recovery processes.
• Non-Functional Testing & Operational Readiness
• Execute operations-led non-functional testing to validate production readiness and manage operational risk across the AWS Data Platform.
• Validate performance, throughput, batch window adherence, restartability, recoverability, monitoring effectiveness, and operational supportability before and after change implementation.
• Support validation of resilience and recoverability for orchestrated data pipelines, S3-based datasets, Iceberg table operations, metadata and access controls, and platform observability.
• Document non-functional testing outcomes, risks, and follow-up actions in Jira and operational artefacts.
• IT Service Management & Governance
• Use ServiceNow as the system

Benefits

Additional Information

ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. www.asx.com.au/about/careers/a-great-place-to-work We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive. Your Team: You will join the Data & Analytics Operations team, which forms part of the broader Data & Analytics business unit within the ASX Technology - Data Platforms line of business. Data & Analytics Operations is responsible for the reliable, secure, and timely operation of enterprise data and analytics platforms that distribute data files and reports to critical internal systems, regulators, and customers. These services are delivered through automated critical data pipelines. The Operations team works closely with the Data & Analytics Engineering team, which provides L3 engineering support, problem fixes, and pipeline re‑engineering. As Data Operations Engineer, you will focus on run and operational assurance, while collaborating with Engineering to ensure smooth handover of changes into production support. The team operates a business‑hours plus 24/7 on‑call model, using structured IT service management processes and clear escalation paths to meet strict service level and business continuity requirements.

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