Regional Manager, Customer Experience and Success
External
Dash0 · EuropePrepare for this interview
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About the role
Dash0 is growing rapidly across EMEA and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement. At Dash0, Customer Experience and Success encompasses the full customer lifecycle - from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption. There is no handover between teams; your organization maintains continuity of technical ownership across all stages. You'll serve as the principal technical interface between the EMEA field organization and Dash0's global Product and Engineering teams.
Responsibilities
- Define and execute the Customer Experience and Success coverage model for the EMEA region, aligned with global Sales and go-to-market objectives.
- Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.
- Personally manage complex enterprise accounts through the full engagement cycle - proof of concept, commercial close, and into production adoption.
- Monitor performance metrics across the full customer lifecycle - technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.
- Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges.
- Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement.
- Act as the primary technical liaison between the EMEA field organization and Dash0's global Product and Engineering teams.
- Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis.
- What You Bring
- 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team.
- Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry.
- Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.
- Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly.
- A disciplined approach to hiring and a demonstrated commitment to developing direct reports.
- Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.
Requirements
- Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
- Background in site reliability engineering, platform engineering, or DevOps.
- Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.
- Why Dash0
- If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one - this is it.
Benefits
Additional Information
About Dash0 Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love-all with transparent pricing and cost-control built in.
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