Application Support Specialist

Responsibilities

• Manage and resolve IT tickets raised by business units related to various applications.
• Gain and maintain a deep understanding of the business functionality of supported applications.
• Actively collaborate with one or more functional areas within Parexel to align business processes with systems and tools.
• Provide technical support to Clinical Business Users.
• Troubleshoot and resolve issues related to applications.
• Collaborate effectively with other IT Team members.
• Document technical issues and solutions thoroughly.
• Provide on-call support as needed.
• Deliver excellent resolutions to all Application issues.
• Analyze complex problems and recommend effective solutions.
• Ensure thorough documentation and perform unit testing.
• Mentor junior staff members.
• Provide high-level production support.
• Deliver quality code for testing and validation.
• Adhere to IT and Corporate policies.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 2-4 years of experience in IT support.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities effectively.
• Adaptability to work in a fast-paced and dynamic environment.
• Strong attention to detail.
• Willingness to provide on-call support.
• Experience with SQL queries and Java or other related tools.

Benefits

Additional Information

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Manage problem tickets, change requests, and system integrations. Analyze issues and recommend solutions. Ensure thorough documentation and perform unit testing. Mentor junior staff and provide high-level production support. Deliver quality code for testing and validation, adhering to IT and Corporate policies.

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Company Intel

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