Associate Customer Support Analyst, New Grad

Responsibilities

• Develop and maintain a high level of product expertise
• Use your product expertise to identify customer needs and help customers with best practice use of IXL's software
• Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
• Troubleshoot issues and provide expert solutions and workarounds
• Analyze and replicate software issues to assist in the creation of bug reports
• Create and maintain product documentation for internal teams and customers
• Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders

Requirements

• BA/BS degree required
• Some experience in a customer facing role in a corporate setting is preferred
• Teaching/tutoring experience is a plus
• Strong written and oral communication skills
• Exceptional critical thinking, research, and problem-solving skills
• Ability to prioritize tasks and work efficiently
• Energetic, positive person who works well independently and with a team
• Detail-oriented and exceptionally organized
• Quick learner who demonstrates initiative
• Passion for improving education through technology!
• ABOUT IXL LEARNING
• IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Additional Information

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This position requires you to be in our Raleigh, NC, area office. We encourage new college graduates to apply including the class of 2026.

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