Claims Handler

Responsibilities

• Managing the end-to-end claims process, from initial notification and investigation through to fair settlement, in line with policy terms and company guidelines.
• Communicating clearly with customers and other parties, providing updates, resolving queries, and delivering a high standard of service.
• Maintaining accurate documentation and reporting, ensuring compliance with legal, regulatory, and internal standards, including fraud identification and data protection.
• Liaising with third parties and experts as needed to assess losses and negotiate timely, appropriate settlements.

Requirements

• Robust experience in managing complex cross-class claims, with strong technical and analytical skills, and a solid knowledge of the insurance market, policy terms and coverage is essential for this role.
• Holding relevant professional qualifications (e.g. Cert CII), or working towards this, is highly desirable.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to build rapport with stakeholders and seek guidance from senior colleagues when needed.
• High attention to detail, discretion with sensitive information, and the ability to remain calm and professional under pressure.
• What you'll get:
• A salary package of around £35,000 per annum, depending on experience.
• An attractive benefits package, including 26 days' holiday, pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working pattern of 3 days in the office, 2 days at home once settled into the role.
• A supportive and collaborative working environment within a leading insurance group
• Why PIB Group?
• PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
• We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
• We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!
• Inclusion & Accessibility
• We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
• If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com
• #HP

Benefits

Additional Information

PIB Insurance Brokers | Part of PIB Group The Role - Claims Handler Our Claims team at PIB Insurance Brokers in Liverpool are looking for an experienced Cross-Claims Handler to join their team in providing top-class service to all clients. At PIB Insurance Brokers, we're committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at pibgroup? Share your experience