Customer Care Advocate

About the role

The Customer Service Support Specialist provides essential support across pre-sales, ensuring smooth order management, service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records. Strong problem-solving are key to success You will be reporting to : TEAM LEADER, CUSTOMER CARE Noida location

Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Manage order entries, delivery schedules, and project coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and product changes.
• 3+ years of experience interpreting and responding to customer questions and requests with stakeholders.
• Handle customer calls on email and phone calls.
• The Essentials - You Will Have:
• Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
• Customer-focused mindset with problem-solving skills
• work collaboratively across teams
• 3+ years of experience providing detailed troubleshooting and resolutions to users and accuracy in data handling
• Basic Knowledge in excel (can perform complex functions) and Power BI
• The Preferred - You Might Also Have:
• Bachelor's degree in Business Administration, Commerce, or a related field
• Additional certifications in Customer Service, Supply Chain, or CRM tools.
• 3+ years experience in customer support or order management.

Benefits

Additional Information

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description

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