OnDemand Services Consultant

Requirements

• Several years of experience administering and using Splunk Core.
• Strong Splunk architecture experience.
• Strong SPL (Search Processing Language) skills are essential.
• Solid experience in technical consulting or big-data analytics.
• Strong understanding of common enterprise applications.
• Statistical and analytical modeling skills are a plus.
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
• Hands-on experience with Splunk implementation and Splunk Cloud.
• Cloud Fundamentals Consultant Accreditation.
• Experience with cloud migration projects.
• Soft Skills
• Trusted technical advisor with the ability to manage assigned tickets within OnDemand Service scope.
• Excellent written and oral communication skills.
• Active listening and objective consideration of others' opinions.
• Strong customer-facing skills to instill confidence and guide towards resolution.
• Ability to balance multiple customers and competing priorities effectively.
• Why Cisco?
• We are Cisco, and our power starts with you.
• Message to applicants applying to work in the U.S. and/or Canada:
• The starting salary range posted for this position is $137,900.00 to $186,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
• U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 p

Benefits

Additional Information

The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . As a Customer Experience Customer Success Specialist you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge? Responsibilities: Strategic Case-based delivery for OnDemand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including: Splunk Core/Cloud Enterprise Security/UBA SOAR/Phantom ITOps, DevOps Daily focus on assigned OnDemand requests that are submitted to ensure satisfactory completion As an OnDemand Service Consultant you will: Be passionate about customers and deliver impactful solutions. Address organizations' most challenging problems, including unknown issues. Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment. Guide customers on optimal use of the Splunk Platform. Deliver strategic, case-based technical consulting for OnDemand requests. Collaborate with internal resources and customer-facing teams to manage customer needs and promote continued use of OnDemand services. Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

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