Data Center Operations Manager

About the role

The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3-6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day. This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies. What you own Your Zone Leads - scheduling, performance management, development, corrective feedback Your shift's SLA delivery -ticket resolution within contracted window across your zone cluster EOS culture on the floor - standards, recognition, accountability and the team's sense of belonging to something worth working for Written shift handoffs - every transition, no verbal-only exceptions Surge response Escalation discipline - you resolve at your level; you escalate what genuinely requires it

Responsibilities

• Project Leadership
• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.
• Tactical Planning
• Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
• Drive execution to ensure efficient delivery and high-quality outcomes.
• Stakeholder Management
• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.
• Resource Management
• Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.
• Quality Assurance
• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.
• Risk Mitigation
• Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
• Develop mitigation plans to ensure projects are completed on time and within scope.
• Budget Control
• Monitor and track project budgets, expenses, and potential cost-saving opportunities.
• Ensure strict adherence to financial guidelines and accurate reporting.
• Reporting and Documentation
• Prepare regular status reports, performance metrics, and project updates for stakeholders.
• Provide clear communication on progress, challenges, and milestones to leadership and clients.
• Continuous Improvement
• Lead post-project reviews and lessons learned sessions.
• Identify process improvements and best practices to drive innovation and enhance future project performance.
• ESSENTIAL CRITERIA:
• Experience & Technical Expertise
• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
• Customer Success & Service Management
• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and e

Requirements

• 3+ years managing a team directly - you hired, you ran performance conversations, you drove disciplinary processes when needed
• 24×7 or shift-based operations experience - scheduling, callout coverage, handoffs, and the discipline to run a shift cleanly
• A track record of holding people accountable in a way that builds respect, not resentment
• Calm under pressure - when something goes wrong on your shift, you respond with clarity
• The instinct to resolve at your level first, not forward it upward

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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