Applications Support Analyst

About the role

In this opportunity as an Application Support Analyst, you will: Analyzes customer problems of high complexity Assesses scope of impact Mitigates customer impact of issues and defines, reviews, and executes work arounds Identifies options for problem resolution and initiates action Engages others as appropriate and escalates as required Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults Liaises with various application development and content teams, customer service teams, and other software and hardware support teams. Proactively monitors production and nonproduction environments and/or applications Provides input for technical plans and solutions. Provides technical guidance to less experience analysts Has in-depth knowledge of a technical discipline or area and provides subject matter expertise Provides task directions to other analysts. Conducts root cause analysis and correlation of other system and/or application problems of high complexity. Works on medium to large, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines. Manages multiple and sometimes competing priorities. Prepares status updates for customer problems or projects. Regularly communicates and shares knowledge with rest of the team. Performs actions aligned with defined standards. About You: You're a fit for the role of Application Support Analyst, if your background includes: Applicants must have experience of working with SAP Ariba, preferably Ariba Cloud and Ariba Network. At least 7 years of experience combining analysis, design, configuration, and systems implementations. Bachelors in Business Administration or Computer Science or equivalent work experience; formal education in accounting/finance is desired. Familiarity with standard accounting and G/L functionality. Ability to collaborate and brainstorm with other team members in a dynamic environment Strong planning, organization, and time management skills with the ability to handle multiple projects Strong analytical and design skills Previous work with US Sales and Use tax highly desired Experience/Strong knowledge on Indirect Taxation Experience on OneSource Determination, OneSource Ariba Integration Work experience with backend SAP ECC system highly desired Experience driving quality of complex features with lots of dependencies Assist in QA testing and documenting final product solution Good written and oral communication skills Good problem solving capabilities Possesses a professional and cooperative attitude Self- starter who works well both independently and on a team #LI-VGA1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Str

Benefits

Additional Information

We are seeking a highly motivated Business Systems Analyst with 10+ years of experience in designing, developing, and implementing SAP Ariba.Your key responsibility will be supporting the tax integration processes between ONESOURCE Indirect Tax Determination and SAP Ariba. You will work with both internal and external parties (consulting and implementation partners, customers and prospects) to design integration solutions, implementation strategies, training materials and best practices. You will provide domain expertise in SAP Ariba and business processes in support of building clearly defined business requirements and converting them into competitive, robust and flexible designs.

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