National Account Manager - Automotive Refinish

Responsibilities

• Acts as a primary point of contact for identified customers and builds strong, collaborative relationships.
• Understands the key elements of the business agreement with the account.
• Manages Service Level Agreement (SLA) to ensure that all parties deliver on expectations.
• Collaborates jointly to create a consistent strategic plan that focused on optimizing material gross profit or reducing the liquid cost per hour and includes coordination with vendors and manufacturers who also service the account.
• Assesses customer needs to refine the evolving company-wide strategic plan.
• Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP's), technician training, OEM Certifications, and their internal leadership development to be a part of the customer's long-term success.
• Sets key performance indicator (KPI) goals and measures Axalta's performance and location KPIs against our promised deliverables.
• Ensures that data is tracked monthly, performance is analyzed and results are communicated effectively.
• Coordinates meetings to review the strategic account plan, goals and the milestones.
• Facilitates process improvement roundtables with key staff.
• Leads paint conversion efforts and solicits distribution resources to support.
• Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides.
• Maintains an organized communication approach and ensures that all customer interactions are documented in SalesForce (SFDC).
• Uses technology (SharePoint, Salesforce, Office365, etc.) to further productivity and enhance communication with team and customers.
• Involves local Axalta teams and engages the appropriate resources for additional support when necessary.
• Job Requirements:
• An experienced sales professional with Automotive Refinish background and a strong track record of successful customer support.
• Minimum of 10 years of Automotive Refinish industry experience
• Bachelor's degree preferred but not required
• In-depth knowledge of collision repair process as well as distribution fundamentals
• Well-developed project management skills to be able to manage multiple projects
• Ability to lead team and drive performance
• Demonstrates and fosters teamwork with team and peers
• Ability to influence and motivates distribution partners to accomplish business goals
• Effectively uses collaborative approach to problem solving
• Possesses self-discipline and maintains effective performance in unstructured and autonomous conditions
• Presents oneself in professional manner throughout all levels of the organization
• Effective written and oral communication as well as presentation skills
• Competent Office365 skills (Word, Excel, PowerPoint)
• Must be willing and able to travel > 50% of the time
• Valid Driver's License required
• Our Company:
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Benefits

Additional Information

The National Account Manager is the key contact for a key national account and maintaining strong customer satisfaction and retention of key collision shop customers with multiple locations across the United States. The role will manage a team of Performance Managers ensuring that Axalta, our distributor partners, and our customers are delivering on all elements of the business agreement. This is a remote based role in the United States, preferably in the Southeast (Atlanta, GA) and requires the ability to travel >50%.

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