Sr. Product Trainer

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• This is a training delivery role that requires strong facilitation skills, technical credibility, and the ability to guide diverse audiences through hands-on product learning
• Here's a closer look at this key role:
• Product Training Facilitation
• Deliver live product training classes for customers, partners, and employees through instructor-led, virtual, recorded, private, and public sessions
• Facilitate hands-on labs, workshops, and scenario-based learning across foundational, intermediate, and advanced LogicMonitor topics
• Explain monitoring, observability, AIOps, cloud, integrations, troubleshooting, configuration, alerting, dashboards, reporting, and operational workflows to diverse technical audiences
• Facilitate inclusive, engaging learning experiences that adapt to administrators, engineers, consultants, architects, and other technical stakeholders
• Manage training operations, including session setup, learner management, lab readiness, attendance, feedback, and post-session follow-up
• Use learner feedback, engagement signals, assessments, and outcomes to improve facilitation quality and course effectiveness
• Enable partner delivery teams to implement LogicMonitor according to platform best practices and standards
• Facilitate partner workshops and labs covering implementation methods, configuration standards, customization, deployment patterns, optimization, and service delivery readiness
• Mentor partner delivery teams across onboarding, implementation, automation, and ongoing platform operations
• Support partner certification, competency assessments, renewals, audits, and readiness tracking
• Developer Training Facilitation
• Design and maintain training materials, including presentations, instructor guides, learner guides, hands-on labs, videos, assessments, simulations, demos, and job aids
• Design and maintain technical labs, demos, and code samples leveraging APIs, SDKs, scripting, integrations, and automation frameworks
• Develop scripts, integrations, and sample applications using languages such as Groovy, PowerShell, Python, Java, or similar technologies to demonstrate real-world use cases
• Contribute to reusable technical enablement assets beyond formal training, such as implementation playbooks, developer enablement resources, GitHub repositories, partner guides, and technical reference mate

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