PGC & Emerging Features Quality Assurance, Associate - ADSO - KL Site

About the role

PGC & Emerging Features, one of the essential pillars of ADSO, plays a significant role in TikTok's content understanding system by focusing on content categorization across both video and account dimensions. This work supports intelligent recommendation algorithms aimed at enhancing content ecosystem diversification across various products. The team is vital in conducting audits, identifying errors, and swiftly addressing them to BPO sites, ensuring the maintenance of high-quality content within the ecosystem.

Responsibilities

• Monitor end-to-end project operations through data analysis and root cause analysis (RCA), and produce performance reports to support global alignment. Key responsibilities include quality assurance (QA), training, and calibration with BPO partners, as well as managing ad-hoc requests from the Project Point of Contact (POC). All labelers are BPO-sourced.
• Support the Team Leader in overseeing the content ecosystem by collaborating closely with Product Owners and Project POCs to implement project guidelines, manage training initiatives, and ensure delivery of project objectives.
• Proactively collaborate with cross-functional stakeholders to support project evaluations, resource planning, coordination, and follow-up actions.
• Track and review project progress and performance on a regular basis to identify gaps, improve workflow efficiency, and enhance overall project stability.
• Daily Routine Tasks :
• Conduct daily sampling and audit activities, focusing on content and videos labeled by BPO teams to ensure quality and policy compliance.
• Communicate and align with key stakeholders, including Project POCs, Product Managers, Policy Owners, Partner Operations Managers (POM), and BPO vendors.
• Design and support the development of training plans, and execute training initiatives according to the agreed timelines.
• Monitor daily operational data, including productivity and quality metrics, and promptly identify, escalate, and resolve platform-related issues.
• Continuously optimize labeling guidelines by providing clear explanations and detailed examples to improve labeler understanding of ambiguous content, resulting in higher labeling accuracy and quality.
• Prepare weekly performance reports and lead review meetings; identify abnormal trends, conduct root cause analysis (RCA), define and drive actionable improvement plans.

Requirements

• Completion of Bachelor's degree or above
• At least 2 years of professional work experience in data labelling, QA, BPO, or quality improvement
• Proven experience in Quality Assurance
• Knowledge of the TikTok App, functions, and features
• Familiar with the Short Drama related content and trends
• Possess strong learning ability, teamwork and communication skills
• Proficiency in English as working languages
• Familiar with office software such as Excel, Word, etc
• Data processing experience and other data analysis capabilities
• Having experience of training & quality or project management
• Has a strong ability to onboard quickly to new, internally-built proprietary tools
• Able to work under minimal supervision and have strong logic/ common sense related to job nature
• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role
• Content moderation experience is an advantage

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Company Intel

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