Account Executive, Group Tickets

Requirements

• BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.
• Job Description:
• Position Salary Range:
• $42,000 plus commissions
• Essential Duties:
• Meet and exceed weekly, monthly, and annual revenue goals through strategic group ticket sales efforts and first-class customer service
• Meet and exceed daily fan interaction, outreach, and appointment-setting goals as established by Ticketing leadership
• Generate new sales leads through prospecting, networking events, referrals, community outreach, and relationship-building initiatives
• Build and maintain long-term relationships with group leaders, businesses, schools, youth organizations, nonprofits, and community partners to drive repeat business and referrals
• Develop, sell, coordinate, and execute customized group experiences, theme nights, hospitality packages, and fan engagement initiatives
• Coordinate and execute game day experiences that create memorable moments for group clients and enhance customer retention
• Assist in creating innovative group sales campaigns, promotions, and attendance-driving initiatives in collaboration with internal departments and stakeholders
• Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up
• Achieve individual performance metrics related to revenue generation, outbound activity, appointments, attendance growth, and fan engagement
• Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities
• Maintain a positive, team-first and customer-first attitude in a collaborative work environment
• Commit to personal and professional growth through ongoing training, mentorship, and development opportunities
• Knowledge, Skills and Abilities:
• Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques
• Knowledge of customer service best practices and fan engagement principles
• Ability to work collaboratively with individuals from various backgrounds and departments
• Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential
• Strong verbal, written, and interpersonal communication skills
• Skill in navigating and communicating detailed policies, procedures, and ticketing information
• Skill in phone-based sales, appointment setting, and customer relationship management
• Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs
• Ability to create memorable and lasting experiences for fans and clients
• Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, and reporting
• Ability to think creatively and contribute innovative ideas to drive attendance and revenue growth
• 3 months or more ticket sales experience.
• Working Environment:
• Sun Devil Athletics Ticketing is located within Sun Devil Athletics at Mountain America Stadium. Sun Devil Athletics recruits, retains, and develops a workforce community focused on providing opportunities for student-athletes to achieve the highest levels of academic and athletic success.
• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, or walking.
• Evening, weekend, and extended hours may be required during events, games, and peak sales periods.
• Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks and job performance.
• Department Statement:
• The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on ou

Benefits

Additional Information

Job Profile: Athletics Operations Specialist 2 Job Family: Athletics Operations Time Type: Full time Max Pay - Depends on experience: $42,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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