Technical And Governance Consultant

Responsibilities

• Conducting regular audits of claims decisions to ensure consistent and fair customer outcomes
• Assessing and managing appeals across Group Protection and IPB claims
• Developing and improving processes to support complaints handling and reduce root causes
• Analysing data, identifying trends and sharing insights to drive improvements
• Supporting the design and delivery of technical training across the claims teams
• Reviewing and enhancing claims philosophies, techniques and industry best practice
• Contributing to projects and process improvements across Group Protection
• Ensuring compliance with regulatory requirements and data protection standards
• Who we're looking for:
• Strong experience within Group Protection claims or a similar technical environment
• Good knowledge of Group Protection and IPB products
• Understanding of relevant legislation including GDPR and industry regulations
• Excellent analytical and problem-solving skills
• Confidence in reviewing complex cases and making fair, balanced decisions
• Strong communication and stakeholder management skills
• Experience supporting training, coaching or developing others
• Ability to manage workload effectively and work to deadlines
• Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer - both for our own products and at a range of high street stores and online
• We're creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
• At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
• We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
• It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Benefits

Additional Information

We're looking for a Technical & Governance Consultant to join our Group Protection Claims team, Offering up to £42,000 dependent on experience. This is a great opportunity to play a key role in driving quality, consistency and continuous improvement across claims, ensuring fair customer outcomes while supporting colleagues and shaping best practice.

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