Commercial Operations Analyst EMEA

About the role

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary Fanatics Collectibles is seeking a Commercial Operations Analyst, plays a critical role in enabling smooth and scalable commercial operations across retail, hobby, and data-driven sales channels in EMEA. This role owns the execution of end-to-end order workflows, product and pricing governance, and system/data integrity across key platforms (D365, FC Pro, TM1). Acting as a central point of coordination between Sales, Finance, Logistics, and external partners, the role ensures operational accuracy, timely execution, and alignment across all commercial activities. The position requires a highly organised, detail-oriented individual who can manage multiple workflows simultaneously in a fast-paced, deadline-driven environment, while maintaining strong data accuracy and stakeholder communication

Responsibilities

• Sales Order Creation & Revenue Execution
• Create, validate, and process sales orders across retail, hobby, and international channels (D365 / FC Pro)
• Manage complex order types including intercompany flows, manual orders, and pre-payment invoicing
• Own order accuracy, including pricing, allocation splits, and customer terms
• Issue order confirmations, dispatch documentation, and outbound communications
• Monitor order lifecycle and proactively flag risks (e.g. payment issues, delays, discrepancies)
• Product, Pricing & Launch Governance
• Own product data accuracy across systems, including item card updates and maintenance (D365)
• Support new product launches, including launch calendar coordination and readiness checks
• Complete NLFs / NTAs and manage retailer and wholesale product setup requirements
• Ensure alignment of pricing, promotions, and commercial inputs across all systems and markets
• Customer, Vendor & Contract Administration
• Maintain Master Customer Register including terms, contracts, and status tracking
• Create and update customer and vendor records (D365)
• Ensure all commercial terms and documentation are accurate and up to date
• Support onboarding of new customers and partners
• Manage ongoing operational queries and customer change requests
• Order Management, Risk & Revenue Control
• Oversee order readiness ahead of key milestones (e.g. Street Dates, launches)
• Monitor payment status, credit risk, and open debt, escalating where required
• Support collection close-out processes and ensure clean revenue recognition
• Maintain strong control of order data integrity and audit readiness
• Cross-Functional Delivery & Logistics Coordination
• Act as a central coordination point across Sales, Finance, Logistics, and Marketing
• Support inbound and outbound logistics, delivery tracking, and returns management
• Monitor stock levels and coordinate transfers to support fulfilment
• Ensure timely and accurate execution across all operational touchpoints
• Data, Reporting & Process Improvement
• Maintain high data accuracy across D365, FC Pro, TM1, and offline trackers
• Support reporting, data collection and performance tracking
• Identify recurring issues and contribute to process improvements
• Drive continuous improvement in workflows, system alignment, and operational efficiency
• Key Behaviours & Competencies
• Strong task execution, ownership, and follow-through.
• Clear and c

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