Software Technician

Requirements

• Education: Technical qualification in Computer Science, Software engineering or IT discipline
• Work Experience: Min 3-5 years' experience in on-customer-site software related project implementation.
• Skills requirement: Programming skills & familiarity with SQL databases
• Network topology & configuration
• SAP/ERP knowledge is beneficial, but not essential
• Microsoft office suite knowledge including OneNote
• Knowledge and understanding of logistics processes (automation, supply chain, WMS) and software solutions in the warehouse/logistics environment (WMS, ERP- systems) is desirable
• Excellent technical document writing skills
• Language: English - fluent (both spoken and written).
• Travel: Extensive, in country.
• Behaviors & competence required to perform this role:
• Aptitude for software implementation.
• "Can do" attitude and customer service minded.
• Collaborates in teams effectively.
• Open and easy communicator.
• Ability to work under pressure and independently.
• Excellent customer service skills and service minded approach.
• Ability to influence change across multiple locations/functions and organizations.
• Ability to Multitask.
• High level of flexibility.
• Financial, commercial & contractual awareness.
• Structured, self-organized and self-motivated.

Benefits

Additional Information

Kardex VCA Pty Ltd is seeking a motivated self-starter to join our Australia New Business Team in the role of Software Technician - Projects, to be based in Melbourne. This is a Full Time Position, which reports to the Realisation Manager, ANZ. As Software Technician, your role is to ensure successful implementation and deployment of Kardex software for New Business projects based on agreed requirement at customer sites. This role is part of the Country Realisation Team and will collaborate strongly with sales, solution design and project management teams. Your tasks JOB RESPONSIBILITIES Participate in discussions with stakeholders to understand business, software and system requirements. Study, review and understand customer's process, operations, practices and requirement, subsequently translate them to best fit software application. Analyze and define software configuration based on project requirement. Understand, develop and document Software Functional Description (Various Sprints with documentation and customer approvals). Lead and implement software setup, configuration and rules according to project requirement. Document all software application requirements, that includes definition, process flow & design, implementation and testing to the required standards. Document issues and providing regular status and progress towards project milestones During and post software implementation, diagnose, identify error/bugs and fixes to resolve it. Providing user support and training (On-site) Participate in testing and commissioning of the project at customer sites. Ensure that the project is implemented successfully, meeting user expectation and quality standards within planned schedule. Capture and evaluate customer feedback for improvement. Adhere to software deployment best practice. Collaborate with other project team member to resolve issues, provide appropriate guidance and advice on software related matters.

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