Parts & Service Training Manager

About the role

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward. We are seeking a Training Manager based in UB Head Office: JOB PURPOSE: To lead, standardize, and integrate all technical training activities across Parts & Service Mongolia by establishing a centralized training function. The role is accountable for rapid workforce capability development, organization-wide skills gap identification, and ensuring sustainable technical competence aligned with business growth, operational requirements, and Sandvik standards. MAIN RESPONSIBILITES: Promote and enforce a Zero Harm culture across all training environments. Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards. Integrate safety as a core component of all technical training programs. Ensure safe training facilities, tools, and practices across UB and onsite operations. Develop and implement a centralized training strategy aligned with Parts & Service business objectives. Establish a single reporting line for all training activities across Mongolia. Standardize training frameworks, methodologies, and competency models. Define and implement training governance, reporting structures, and KPIs. Lead structured organization-wide skills gap assessments across all roles (technical, supervisory, specialist). Build and maintain a competency matrix per role, equipment type, and service line. Identify critical capability gaps impacting performance, safety, and reliability. Develop targeted action plans to close gaps in short-, medium-, and long-term horizons. Oversee the design and rollout of technical training programs (basic → advanced levels) across all Sandvik equipment. Ensure structured onboarding training pathways for new hires. Balance classroom, workshop, and hands-on field-based training. Ensure consistency and quality of delivery across UB and site teams. Lead and coordinate: UB-based training center activities Site-based/on-the-job training teams Develop and manage: Annual training plans Training calendars Resource allocation (trainers, equipment, materials) Ensure efficient and cost-effective delivery of training programs. Establish KPIs to measure: Training effectiveness Competency improvement Impact on equipment reliability (MTBF, performance trends) Implement assessment frameworks (pre/post training evaluations). Gather feedback from stakeholders and continuously improve programs. Support: Apprentice programs (including GIZ initiatives) Succession planning for technical roles Development of high-potential technical employees Build long-term capability pipeline for Mongolia operations. Lead, coach, and develop a team of training professionals across multiple locations. Drive accountability, consistency, and high training standards. Build a strong learning culture across the organization. Your profile Bachelor's degree in engineering, Technical Education, or related field. Trade qualifications with extensive underground mobile maintenance experience considered Training / assessor certification (advantageous) Minimum 5 experience in maintenance and technical training Strong experience with underground mobile mining equipment and OEM maintenance systems Only shortlisted candidates will be contacted for interview

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