Medical Group Clerical Specialist

About the role

Coordinates the encounter or appointment closure process for the customer/patient including advanced scheduling, co-pay collection, financial arrangements, coordination of service and preparation of a claim or account for billing in a specialty setting. Identify coding concerns and support resolution of issues by discussing with providers and patients. Demonstrates skills in customer service by listening, responding using defined standards to include key words and providing accurate information as well as referring to alternative resources when unable to provide the requested information or service. Excellent time management skills, ability to establish priorities. Type of Opportunity: Full time Job Exempt: No Job is based: Lincoln County Medical Center - White Mountain Clinic Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Facilitates the customer discharge (check out) process . Ensures the collection of patient demographics and insurance information. May collect identified patient financial obligation, arrange method of payment, or resolve account according to standard protocols.
• Answer telephones , takes complete and accurate message and and relays information to appropriate party. to support operational aspects of patient care. Able to answer questions regarding hospital and departmental operations, policies and procedures.
• Verifies lab requisition for completeness and accuracy. Reviews lab coding to validate consistency with all aspects of billing requirements. Executes with the patient any necessary paperwork that is required such as ABNs to ensure an accurate claim and support payments for services.
• Initiates and coordinates correspondence between physicians and patients to include monthly reminders, no show letters, referrals etc.
• Maintains supplies and equipment for department,
• Maintains and fosters effective customer relations with patients , providers and the public by listening, responding, and documenting customer phone and walk-in inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
• Able to schedule complex appointments and procedures that require advanced technical skills Performs scheduling to ensure physician, procedure room and equipment availability. Schedules and instructs patients for Out-patient procedures.
• Attend monthly meetings.
• Participate in Process Improvement Teams
• May be responsible for opening and distributing mail.
• Assist with orientation of new staff and providers.

Requirements

• High school (G.E.D.) required.
• Eighteen Months experience in healthcare with scheduling, registration and MD interaction.
• Physician office experience preferred.
• Ability to pass all EPIC competencies within 90 days of hire.
• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers'

Benefits

Additional Information

Location Address: 129 El Paso Rd Ruidoso, NM 88345-6033 Compensation Pay Range: Minimum Offer $16.42 Maximum Offer $23.68 Now Hiring: Medical Group Clerical Specialist

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