Director - Solution & Process Governance

Responsibilities

• Define and Lead Governance Strategy: Develop and implement an enterprise governance framework that aligns business processes and enabling technologies, with direct oversight of the S/4HANA transformation across seven operating companies.
• Oversee Process and Solution Alignment: Drive harmonization of business processes and technology platforms, ensuring alignment to S/4HANA standards and enabling scalable, consistent operations across jurisdictions.
• Align Governance Roadmaps with Business Goals: Translate corporate and S/4HANA program objectives into actionable governance roadmaps, ensuring alignment across business units, IT, and implementation partners.
• Manage and Mentor Governance Teams: Lead cross-functional governance forums and Design Authority, providing direction and stewardship to ensure consistent decision-making and execution across the program.
• Foster Cross-Functional Collaboration: Partner across IT, Operations, Regulatory, Legal, and Customer Experience teams to deliver integrated process and technology outcomes aligned to S/4HANA implementation.
• Champion Standardization and Optimization: Promote adoption of fit-to-standard processes and minimize OpCo-specific deviations to enable efficiency, scalability, and long-term sustainability.
• Drive Agile Governance Practices: Embed Agile principles within governance and transformation activities to support iterative delivery, transparency, and responsiveness.
• Monitor Governance and Program Effectiveness: Track performance through KPIs, program milestones, and risk indicators to ensure successful delivery of S/4HANA outcomes at scale.
• Manage Stakeholder Expectations: Act as a key interface between executive leadership, program leadership, and OpCos, ensuring alignment, transparency, and effective decision-making.
• Ensure Financial Stewardship: Oversee governance-related investments and resource allocation, ensuring the S/4HANA program delivers measurable value, efficiency, and improved customer outcomes.
• Required Qualifications:
• Education & Experience Required:
• Bachelor's degree in Business, Digital, Technology, or related field.
• 10+ years of experience in process governance or digital transformation, Minimum of 3 years of experience in a regulated utility preferred.
• Strong understanding of governance frameworks, process standardization, and cross-functional alignment in complex or regulated environments.
• Skills/Abilities:
• Leadership & Strategic Thinking:
• Demonstrated ability to set enterprise-wide governance vision, lead cross-functional teams, drive change management, and communicate effectively with executive stakeholders in complex environments.
• Process & Solution Governance:
• Expertise in business process management, governance frameworks, enterprise architecture, and technology alignment, including process mapping, optimization, and standardization.
• Customer-Centric Operational Alignment:
• Strong capability to design governance models that integrate regulatory requirements and customer needs, ensuring compliance and enhanced customer experience.
• Analytical & Financial Acumen:
• Proficient in data-driven decision-making, performance analysis, ROI evaluation, and budget management for governance initiatives.
• Communication & Influence:
• Exceptional written and verbal communication skills with the ability to present complex governance concepts to executive audiences and influence decisions across the organization.
• Regulatory & Industry Awareness:
• Comprehensive understanding of utility sector regulations, compliance requirements, and emerging trends in energy and digital transformation.
• Vendor & Partner Management:
• Experienced in managing th

Benefits

Additional Information

The base salary range for this position is dependent upon experience and location, ranging from: Boston, MA - $170,000 - $213,000 Orange, CT - $163,000 - $204,000

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Company Intel

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