Technical Services Project Manager

Responsibilities

• Technical Services Project Management
• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live.
• Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness.
• Develop and manage technical project plans, including milestones, risks, and escalation paths.
• Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors.
• Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards.
• Technical Coordination & Execution
• Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications.
• Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols.
• Coordinate hardware deployment and configuration for audio or data ingestion where required.
• Lead technical troubleshooting efforts during implementation and post-go-live stabilization.
• Escalation, Overflow & Support
• Act as a technical escalation resource for complex or high-impact issues.
• Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained.
• Participate in a shared 24×7 on-call rotation , responding to critical customer technical issues after hours, weekends, and holidays.
• Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis.
• Field & Customer Engagement
• Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination.
• Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors.
• Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.
• Required Qualifications
• U.S. citizen or authorized to work in the United States.
• Ability to pass FBI CJIS fingerprinting and national and state-level background checks.
• 3+ years of experience in technical project management, technical services, systems engineering, or similar roles .
• Experience working in or supporting public safety, 9-1-1, or mission-critical environments .
• Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems .
• Comfortable working across Windows and/or Linux environments and basic networking concepts.
• Proven ability to manage multiple technical projects simultaneously.
• Strong communication skills with the ability to translate technical concepts for non-technical audiences.
• Willingness to travel and participate in a 24×7 on-call rotation.
• Why Join GovWorx
• At GovWorx, we believe in putting all responders first. You'll be part of a team that's redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.

Benefits

Additional Information

Location: Remote (U.S. only) Travel: Up to 20% as needed Clearance: Must pass FBI CJIS fingerprinting and multi-state background checks On-Call: Participation in a 24×7 technical on-call rotation (shared) About GovWorx GovWorx is helping public safety rise to today's greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach , supports 9-1-1 and emergency communications centers nationwide by automating quality assurance, training, and real-time call evaluation-helping agencies scale expertise, reduce risk, and strengthen their teams. Position Overview GovWorx is seeking a Tech Services Project Manager to lead the technical services components of CommsCoach customer deployments. This role sits at the intersection of technical execution, project coordination, and customer-facing problem solving . You will own and manage all technical services workstreams within customer implementations, coordinating closely with Onboarding Project Managers , internal engineering, customer IT teams, and third-party vendors. While this is primarily a project management role, you will also serve as a technical escalation and overflow resource , supporting complex integrations and participating in a shared 24×7 on-call support rotation . The ideal candidate understands public safety technology environments, can confidently manage technically complex projects, and is comfortable stepping in hands-on when needed.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at govworx? Share your experience