Account Manager (German Speaker - Offering Relocation Support to London)

About the role

As an Account Manager, you will partner closely with Mixpanel's customers across DACH , ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.

Responsibilities

• Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
• Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
• Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
• Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
• Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
• Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
• Keep customers informed of new product releases, relevant betas, and upcoming features
• Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel's Engineering and Product organizations
• Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
• Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.
• We're Looking For Someone Who Has
• 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager.
• Experience managing a book of business in the $1M-$2.5M range.
• Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
• Effective communicator and collaborator - you have strong interpersonal skills and are an excellent team player.
• Adaptability - you understand that change is constant, and you embrace it.
• Agility and resilience - you move quickly and encourage continued improvement.
• Strong work ethic, desire to learn, and a drive to excel.
• Fluent in German
• Bonus Points For
• Experience managing relationships with high growth tech companies.
• Experience with Mixpanel or other analytics tools.
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
• #LI-Hybrid
• Benefits and Perks
• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
• *please note that benefits and perks for contract positions will vary*
• Culture Values
• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundari

Benefits

Additional Information

About Mixpanel Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel's AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more. ** This is a hybrid role based in our London office, and we are pleased to offer relocation support for candidates who require assistance moving to the area.** About the Account Management Team The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities. The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally. The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success

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