Search Operations Specialist - Spanish Speaking (Third-Party Associate)

Responsibilities

• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.
• Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• It is possible that this role will be exposed to harmful content on a daily basis.
• What will I be doing:
• Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements.
• Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization.
• Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training.
• Demonstrate effective cross-team communication skills and take ownership of project tasks.
• Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement.
• Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance.
• Undertake additional compatible and related responsibilities as required by the project.

Requirements

• Fluency in Spanish language is required as the role requires communication with Spanish markets, fluent in English is also required as it is the working language.
• Knowledgeable about search engines, with familiarity in social media platforms.
• In-depth understanding of local culture and internet usage habits.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.
• Bachelor's degree and above or equivalent.
• Excellent communication and collaboration skills.
• Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficiency in common office software, with search operation experience preferred.
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.

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Company Intel

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