Inquiry Officer - Inquiry Management Section, Risk Management Department, Group Compliance Supervisory Department (RMD)

Responsibilities

• Responding to inquiries and requests from investigative agencies.
• ⇒ Receive inquiries from the police
• ⇒ Conduct internal investigations and request assistance from relevant business units (service and business divisions)
• ⇒ Prepare response documents
• ⇒ Return documents to the police
• *Inquiry handling refers to responding to questions from the police regarding the above inquiries.
• Process improvement for the above tasks (promoting the use of AI and other technologies to enhance efficiency)
• Example: In the case of unauthorized access to the Rakuten Group
• The police require Rakuten's access logs for their investigation and submit a request to Rakuten
• Rakuten reviews the access logs and provides a response to the police
• The police identify a

Benefits

Additional Information

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique "Rakuten ecosystem" that is unlike any other. *Our Businesses Key Figures https://corp.rakuten.co.jp/careers/services/ Department Overview The Inquiry Management Section is responsible for responding to inquiries and requests from public investigative agencies (including the National Police Agency, prefectural police departments, the Supreme Public Prosecutors Office, the Ministry of Health, Labour and Welfare's Narcotics Control Department, and the Japan Coast Guard) regarding criminal investigations/offense investigations based on various laws, as well as inquiries about lost property, etc., received by our various services. This ensures that all services provided by our group can be used safely and securely. This role involves handling a large amount of personal and confidential information, requiring a high degree of confidentiality. However, team members enjoy working together, helping each other out. Each team member approaches their work with a strong sense of responsibility to "protect Rakuten and its users and create an environment where users can use Rakuten services with peace of mind." Position: Why We Hire We are currently understaffed to fulfill the mission of the Inquiry Management Section. While our team includes members of all ages, we expect that once you have gained a solid understanding of our department's operations, you will eventually work on improving our processes using AI and other technologies. - Impactful Mission By responding to inquiries from law enforcement agencies and sharing information on fraudulent activities across the Group's various business divisions, we aim to eliminate the various forms of fraud-related harm that the Rakuten Group as a whole faces, both directly and indirectly. In doing so, we seek to fulfill our social responsibilities as a provider of social infrastructure and to uphold social justice by rooting out (and defeating) those who commit wrongdoing. - Empowering Culture As part of our organizational culture, we are committed to process improvement and systemization, enabling us to adapt flexibly to change. Although this is a highly specialized field, we offer a comprehensive on-the-job training program for new hires. We have established a system that allows you to acquire knowledge from the ground up through hands-on experience. Therefore, even if you lack prior knowledge or experience, if you have a strong desire to "safeguard Rakuten's security and safety," this is an environment where you can steadily develop your skills and grow as a professional. - Career Growth (Skills and career paths you can gain) Develop expertise in personal data protection and open doors to diverse roles within Rakuten's fraud prevention and various business units. - Broad Exposure (The appeal of leveraging Rakuten Group's resources)We provide over 70 services offered by Rakuten and work closely with representatives from various businesses within the group. This allows us to gain insights into trends and knowledge across a wide range of industries. Protecting the vast "Rakuten Economy" ecosystem from crime and fraud, and maintaining an environment where Rakuten users can use our services with peace of mind, serves a vital public interest by safeguarding our social infrastructure. Position Details Job Summary This department is responsible for responding to inquiries and requests from investigative agencies (such as the police) regarding criminal investigations/offense investigations based on various laws, as well as inquiries about lost property, etc., received by our various services. Our objective is to support law enforcement investigations and foster a safe and secure Rakuten Ecosystem.

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