Assistant Director of Records, Traditional Undergraduate Programs

Responsibilities

• Records Operations & Team Leadership
• Provide day-to-day operational leadership for Traditional Undergraduate Records functions
• Supervise Academic Records Specialists, providing coaching, support, workload management, and performance feedback
• Supervise student employees supporting Records operations
• Assign, prioritize, and monitor departmental workflows to ensure timely, accurate service delivery
• Serve as the primary escalation point for student, faculty, and staff questions, resolving issues and coordinating more complex cases as needed
• Student Records Administration
• Support processing of student registration, cancellation, withdrawal, and leave of absence requests
• Oversee degree posting and degree conferral processes to ensure accuracy and compliance with academic requirements
• Coordinate graduation application processing, graduation clearance activities, and permission-to-graduate workflows
• Oversee grade change processing and ensure appropriate documentation and adherence to academic policies
• Support maintenance of the Academic Progress (degree audit) system for Traditional Undergraduate programs
• Coordinate petitions and pre-approval processes, ensuring timely review, documentation, and communication
• Faculty & Campus Support
• Serve as a primary point of contact for campus partners regarding day-to-day Records operations
• Provide training and support to faculty and staff regarding grading, registration, and Registrar Office procedures
• Support commencement planning and execution for Traditional Undergraduate students
• Maintain Traditional Undergraduate Registrar web content and related communications
• Collaborate with Records leadership to develop, improve, and document departmental policies, procedures, and operational practices
• Continuous Improvement
• Identify opportunities to improve workflows, service delivery, and operational efficiency
• Partner with Records leadership to support strategic initiatives and ongoing process

Requirements

• Passion for supporting student success through accurate, responsive, and student-centered records services
• Strong leadership skills with experience supervising and developing professional staff
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Exceptional attention to detail and commitment to data integrity
• Ability to interpret and apply academic policies while exercising sound judgment
• Strong interpersonal and communication skills with the ability to build collaborative relationships across campus
• Experience improving operational processes and supporting continuous improvement initiatives
• Ability to analyze complex situations and develop effective solutions
• Experience working with student information systems and academic records management
• Ability to maintain confidentiality and exercise discretion when handling sensitive student information
• Knowledge and experience working with a diverse population is preferred

Benefits

Additional Information

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.

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