People Solutions Coordinator (fixed term)

Responsibilities

• This role reports to the Team Lead, People Solutions, and sits within the People Operations function, but will also have the opportunity to work closely with all functions across the People Department.
• Note that this is a 13 months fixed term position.
• As the People Solutions Coordinator, you will:
• Maintain a thorough understanding of our HR policies, procedures, and local employment laws, ensuring compliance with a focus on Brazil & US requirements
• Support the employee lifecyle by executing key processes in Workday, including onboarding and employee changes, while ensuring accuracy and integrity of employee data
• Serve as the first point of contact for global employee inquiries through our ticketing system, delivering timely, high-quality support in line with our SLAs
• Partner with cross-functional People teams to route and escalate inquiries as needed, ensuring timely and efficient resolution
• Collaborate with team members and management to identify opportunities for process improvement
• Support the People team with ad-hoc projects and operational processes, including background checks, work authorization checks, and internal audits or compliance reviews
• Maintain and update process documentation to ensure consistency, accuracy, and scalability of People Solutions workflows
• Contribute as an ambassador for our culture; support People team initiatives that enhance employee engagement, development, and retention

Requirements

• You're a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company!
• Specifically, you have:
• Minimum of 2 years experience in HR
• Exceptional attention to detail and accuracy
• Ability to handle sensitive and confidential information with professionalism and discretion
• Excellent communication and interpersonal skills
• Proven ability to multitask and prioritize in a fast-paced environment
• Strong service orientation to internal and/or external customers
• Receptive to feedback
• Prior experience working with an HRIS system (Workday is a plus)
• #LI-Hybrid

Benefits

Additional Information

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

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