Manager, AI Operations

About the role

As Manager of Analytics Operations for AI Applications, you will be at the heart of BMS's Global Product Development and Supply AI/ML ecosystem. This is not a passive oversight role. You will be hands-on, owning the reliability, performance, and scalability of production AI systems that directly support life-changing work. From managing containerized workloads to partnering with data scientists and ML engineers, you will be the operational backbone that transforms AI innovation into real-world impact.

Responsibilities

• Ensure production AI and LLM applications run with the availability, stability, and performance the business depends on
• Troubleshoot complex issues across data pipelines, microservices, model deployments, and integration layers
• Build and maintain monitoring, alerting, and observability solutions tailored to AI workload behavior
• Deploy and manage containerized infrastructure using Kubernetes and IaC tools such as Terraform and Ansible
• Enhance CI/CD and AI orchestration pipelines, automating everything that does not need a human touch
• Drive continuous improvement through rigorous root cause analysis and incident management
• Champion security, compliance, and model governance in collaboration with cybersecurity and cross-functional teams
• Act as a key technical voice during design reviews, architecture planning, and operational readiness assessments
• What You Bring
• 5 or more years of experience in IT operations, site reliability engineering, cloud engineering, or DevOps
• Strong hands-on expertise in AWS, Kubernetes, Docker, and infrastructure-as-code frameworks
• Proficiency in scripting languages such as Python, Bash, or PowerShell
• Solid troubleshooting skills across distributed systems, APIs, databases, and data pipelines
• Familiarity with AI tools and workflows such as LangChain, Bedrock, or Databricks
• Experience supporting generative AI or LLM workloads is a strong advantage
• Knowledge of observability platforms such as Datadog, Splunk, or Grafana
• A background in highly regulated industries such as healthcare, finance, or government is preferred
• Cloud, DevOps, or AI certifications are a welcome addition
• #LI-Hybrid
• If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
• Uniquely Interesting Work, Life-changing Careers
• On-site Protocol
• BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
• Supporting People with Disabilities
• BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommo

Benefits

Additional Information

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

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