Automation Service Engineer, West Michigan, Kalamazoo

Requirements

• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems and the ability to speak with customer's information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
• Preferred:
• Expertise in Robotics
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
• Knowledge of Lab Information Systems (LIS) and database management
• A+, Microsoft or Cisco accreditation advantageous Understanding of basic computer security concepts and standard processes
• Excellent verbal and written communication skills
• Outstanding customer service and soft skills
• Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving his

Benefits

Additional Information

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description POSITON SUMMARY: The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment and schematic diagrams. The ASE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. DUTIES AND RESPONSIBILITIES: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves Lead customer expectations, by communicating work performed and providing follow up plan if needed Collaborate with customers to proactively schedule and complete system upgrades as needed Report and document all customer complaints in appropriate systems of record for resolution and investigation. Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines. Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs. Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support. Always maintain a professional appearance. Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.

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