Senior Director of Classroom, Conference Room, and Shared Space Support

Requirements

• Job Overview
• Duties include but are not limited to:
• Develops and implements a strategic vision and technology roadmap for all classroom, conference room, and shared space AV and IT systems.
• Leads and manages a team of AV engineers, technicians, and support specialists responsible for the daily operations and support of learning and meeting spaces.
• Oversees the design, procurement, installation, and commissioning of new and upgraded AV/IT systems for capital projects and renovations.
• Establishes and maintains service level agreements (SLAs), operational procedures, and best practices to ensure high-quality support and system uptime.
• Manages the departmental budget, including operational expenses, capital investments, and vendor contracts.
• Collaborates with faculty, academic departments, and administrative units to understand their technological needs and ensure solutions meet pedagogical and business requirements.
• Provides high-level technical support and event production services for major university events, conferences, and executive meetings.
• Work Interactions
• Requirements and Qualifications
• Bachelor's degree in information technology, communications, or a related field.
• 10+ years of progressive experience in audiovisual and information technology support, with at least 5 years in a leadership or management capacity, preferably within a higher education environment.
• Demonstrated expertise in the design, installation, and support of complex AV systems, including control systems (e.g., Crestron, Extron), video conferencing platforms (e.g., Zoom, Teams), lecture capture, and digital signage.
• Strong strategic planning skills with the ability to develop long-term technology roadmaps and manage complex projects from conception to completion.
• Proven experience in budget management, vendor negotiation, and contract administration.
• Excellent leadership, communication, and interpersonal skills with the ability to manage a diverse technical team and build strong relationships with faculty, staff, and senior administrators.
• Master's degree in a relevant field.
• Industry certifications such as CTS (Certified Technology Specialist), CTS-D (Design), or PMP (Project Management Professional).
• Work Mode Designation
• Pay Range:
• The projected salary or hourly pay range for this position which repres

Benefits

Additional Information

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

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