Cluster Group Consultant - Leisure Desk

About the role

You will be a sales driven, passionate and thrive off working with a team of talented individuals who are dedicated to deliver an exceptional service where we believe that anything is possible, whilst having fun in all that we do! Our Leisure team cover all our leased Hotels across Europe - so you will experience many different clients. Role primarily will look after French/ Belgium leisure requests but also supporting other countries such as Spain , UK and Nordic Requests. Key Responsibilities of the Cluster Group consultant Ensure all Leisure enquiries are answered to RHG standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to. Completing the agreed enquiry process through to signed contract stage, ensuring that all RHG tools are used to maximise conversion and sales opportunities. Participate in the conversion of inbound and outbound enquiries (where applicable) across all platforms. Contributing a sales hungry culture within the team to capture all available opportunities for the Radisson Hotel Group. Proactively look for new opportunities and cross sell at all times Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution. Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company. Responsible for doing end-to-end planning for the Nordic leased hotels and supporting another Club/Cluster when needed. Qualities we are looking for the Cluster Group, M&E Executive Proven experience in meeting and events Ability to adapt to changing service environments Good at building strong relationships with existing clients and accounts Creativity to produce a pro-active sales culture environment Pro-active with a hands-on approach Passion for the hospitality industry Ability to manage work ensuring that tasks assigned are delivered Fluent in French and English Are you passionate and Sales driven? Why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! Strong sales and negotiation skills for effective promotion of event spaces and services. Passion for delivering exceptional customer service, adept at building and maintaining client relationships. Excellent organizational and time-management abilities for coordinating multiple events simultaneously. Keen eye for detail to ensure accurate management of all event logistics. Outstanding verbal and written communication skills for professional interaction with clients and colleagues. Proficiency in relevant software, including CRM systems and Microsoft Office applications. Flexibility to thrive in a dynamic, fast-paced environment. Strong problem-solving skills to address client needs and unexpected challenges. The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives. Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development-helping you reach your full potential. Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference-in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you. Apply now and let's make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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