Client Service Manager
External
Spsnorthamerica · New York, NY$75K–$80K/yrFull-timeOn-site4d ago
ComplianceMoveSAFe
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Responsibilities
- Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
- Serve as the main on-site client contact and handle escalations.
- Manage staff schedules, resources, and coverage for absences or emergencies.
- Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
- Lead staff development, coaching, and training; conduct performance reviews.
- Maintain a safe, professional, and organized work environment.
- Oversee vendors and coordinate special projects.
- Participate in client business reviews and support operational improvements.
Requirements
- High School Diploma or equivalent; bachelor's degree preferred.
- Must have 3+ years experience managing offices services, reprographics and light facilities
- Law Firm Experience preferred
- 5+ years of experience in operational management or client services lead.
- Supervisory experience managing 5-10 staff members.
- Strong interpersonal, communication, and problem-solving skills.
- Experience in office services, facilities, or law firm environments preferred.
- Proficient in MS Office and other business software.
- Competencies:
- Client-focused with integrity and professional presence.
- Ability to manage multiple priorities and maintain confidentiality.
- Skilled in conflict resolution and staff performance management.
- Strong organizational skills and attention to detail.
- Physical Requirements:
- Ability to lift/move 40-60 lbs.; stand, walk, or sit for extended periods.
- Manual dexterity for office equipment operation.
- Travel:
- Up to 25% local travel.
Benefits
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.Use of Artificial Intelligence (AI):No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.Vacancy Status:This posting is for an existing vacancy.Pay Range$75,000 - $80,000 USDCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSAt SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversDental insuranceVision insurance401(k)Equity / stock options
Additional Information
Client Service Manager 📍 New York, New York, United States On-site The Client Service Manager (CSM) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.
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