Customer Quality Engineer

Responsibilities

• Quality Assurance: Develop, implement, and maintain quality assurance protocols to ensure compliance with industry standards and customer specifications for refractory and alloy metals.
• Customer Interaction: Serve as the primary point of contact for customer quality inquiries, specification requests, addressing concerns, complaints, and providing timely updates on quality-related issues. Including customer audit support.
• Root Cause Analysis: Investigate quality issues and non-conformances, performing root cause analysis and implementing corrective and preventive actions to mitigate future occurrences.
• Documentation: Maintain accurate records of customer quality agreements, change control requirements, and customer feedback. Prepare reports and presentations for internal and external stakeholders.
• Collaboration: Work closely with sales, commercial, production, engineering, procurement, and planning teams to ensure customer quality standards are integrated into all aspects of manufacturing and delivery processes.
• Training and Development: Provide customer specific training and support to staff on quality standards, procedures, and best practices to foster a culture of quality within the organization.
• Continual Improvement: Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction.

Requirements

• Bachelor's degree in engineering (ie. metallurgy, material science, chemistry or chemical engineering degree preferred) and four to five years of experience in a Quality-related role working with metals is required.
• Strong knowledge of quality management systems AS9100D and/or ISO 9001: 2105 and industry standards relevant to semiconductor and aerospace applications.
• Proficient in statistical process control (SPC), root cause analysis, and problem-solving methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers.
• Detail-oriented with strong analytical skills and a commitment to quality.
• Proficient in Microsoft Office Suite and quality management software.
• Experience with using SAP and or similar systems is required.
• TECHNICAL SKILLS: The individual must be able to perform the following:
• Ability to read, analyze and interpret common scientific technical journals, required customer quality standards and technical procedures. Ability to effectively present information and respond to questions from managers and other employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of technical information and data furnished in written, oral, diagram, or schedule form.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Prefer an ASQ certified Quality Engineer and Six Sigma green/black belt certification (or similar practical experience).
• LANGUAGE SKILLS : As this role requires effective communication with other em

Additional Information

At Materion, everyone is included, respected and offered opportunity to grow. Join us! Job Title: Customer Quality Engineer Location: Newton, MA Job Summary: The Customer Quality Engineer will be responsible for overseeing the quality assurance processes related to customer orders, ensuring that all products meet the specifications and expectations of our semiconductor and aerospace clients. This role will involve close collaboration with production, engineering, and customer service teams to address quality concerns, manage customer change control requirements, implement corrective actions, and enhance customer satisfaction. The ideal candidate will possess a broad base of experience and a high level of technical depth in working with metals and manufacturing Quality standards AS 9100D and/or ISO 9001:2015. Under the direction of the Quality Director, the Customer Quality Engineer will be actively involved with the eQMS, with the aim of meeting or exceeding quality objectives and improving customer satisfaction. This role is critical in supporting all Safety, Quality, Delivery, Cost, Environmental, and Continual Improvement initiatives, and metrics.

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